FAQ
Do I need to register to purchase a product?
You can place an order without registering. ※ Registration is free and offers benefits such as updates about new product launches and exclusive discount coupons. Plus, it allows for faster shopping in the future without re-entering your name and address.
How long does it take for the order to arrive?
We aim to provide excellent shipping options worldwide, delivering to hundreds of customers daily. Our service meets high standards. Delivery time includes:
- Processing time: 1-3 business days
- Shipping duration: 7-10 business days
Returns and Exchanges of Products
For returns or exchanges, contact us within 14 days of receipt using "Contact." We prioritize product quality, but if there's damage, staining, or incorrect items, notify us within 14 days for an exchange or return.
Order Cancellation
Cancel your order within one hour if it hasn't been shipped by contacting customer service.
*Cancellation is not possible after shipment; we appreciate your understanding.
Delivery delays may occur during peak seasons, stock shortages, or holidays. Thank you for understanding. Unclear delivery addresses or prolonged recipient absence will lead to returned products.
Security and Privacy
Are my personal data secure?
Yes, securing your personal data is paramount. We use advanced security measures to prevent unauthorized access, use, or disclosure.
How is my privacy protected?
We comply with laws and regulations, implementing technical and organizational safeguards to protect privacy. Personal data is used solely for order processing and service enhancement, never shared without consent or legal requirement.
Are payment details encrypted?
Yes, all payment information is encrypted using SSL (Secure Socket Layer) technology to secure transmission and prevent unauthorized access.