Returns and Exchanges Policy

We hope you love what you ordered! However, if you're not completely satisfied, we've made returning items very simple.

1. The product has quality issues.
2. Product damage occurred during transit.
3. Incorrect item delivered; if the item doesn't match your order, you can apply for a return or exchange without affecting resale.

The following situations do not qualify for a 14-day no-reason return:

1. Personalized items.
2. Used products (electronic products are considered used once powered on).
3. Wear on the product or its functional parts and accessories.
4. Loss or severe damage to packaging that affects resale (except for unpacking).
5. Items confirmed as non-returnable at purchase due to their nature.
6. Other conditions where the item's poor condition affects resale.

How to Apply for a Return

For personal reasons: Within 14 days of receipt, email the after-sales service center if resale is unaffected. Customer service will process your request within 1-3 business days, but you are responsible for return shipping costs.

For quality reasons: Within 14 days of receipt, email service@aionlyb.com. Customer service will handle your application within 1-3 business days, and we will cover return shipping costs.

About returning: Contact the courier company about returns within 14 days of receipt. Once the courier receives the item, they will inform us about refund details. We will complete your refund within 15 business days. Please provide the order number, name, phone number, and contact our 24-hour online customer service.